FAQ

Our FAQ's are meant to provide general information. If you have specific questions or concerns, please don't hesitate to reach out to our team.

  • Mental health counseling is a therapeutic process where trained professionals provide support, guidance and strategies to help individuals navigate and manage their mental health challenges. Counseling can provide a safe space to explore thoughts, feelings, and concerns. It offers coping strategies, enhances self-awareness, and helps develop healthier ways of thinking and behaving.

  • Play therapy is a specialized and developmentally appropriate form of therapy where children express their thoughts, feelings, and experiences through play. It helps them learn and practice skills, communicate and work through emotional challenges in a safe and supportive environment.

    For further reading on play therapy, please visit:

    https://www.a4pt.org/page/ParentsCornerHomePag

  • Play therapy is a powerful tool for addressing children’s cognitive, behavioral, and emotional challenges. Play therapists use play therapeutically to help clients better process their experiences and develop more effective strategies for managing their worlds. Play therapists will collaborate with parents to develop goals, to share insights and progress and to provide strategies for supporting the child's emotional well-being.

  • Intake appointments are part of the information gathering process for both the clinician and the prospective client. At your intake appointment you can expect:

    • Developmental, family, and social histories will be discussed

    • Concerns and symptoms will be explored in detail

    • Treatment goals and therapy approaches will discussed

    • Questions can be answered and discussed

  • All our therapists are licensed professionals with relevant qualifications and experience in mental health. You can learn more about each therapist's background on our website. Your therapist will be happy to answer any questions about their training and qualifications.

  • Sessions typically involve open conversations with your therapist. They'll listen, ask questions, and provide insights without judgment. Therapy sessions are guided by what the client’s emotional needs are and what the client wishes to accomplish. Therapy sessions are a safe place for clients to express and work through difficult feelings and emotions. Life’s challenges are explored; problem solving skills and coping strategies are identified and developed.

  • Confidentiality is a cornerstone of counseling. Your therapist will explain the limits of confidentiality, such as cases involving mandated reporting guidelines and harm to self or others, as required by law and ethical guidelines.

  • Sessions usually last around 45 to 60 minutes. The frequency of sessions depends on your needs and goals, and this will be discussed with your therapist. For children, the duration can vary based on the child's age, attention span, and therapeutic goals.

  • The number of sessions varies based on individual circumstances. Some people find relief in a few sessions, while others benefit from longer-term support. You and your therapist will decide together.

  • Your comfort is crucial. If you're not connecting with your therapist, it's okay to discuss this openly or request a change or referral to another therapist.

  • We accept a range of insurance plans. Your insurance company may not cover the entire session fee, and you are responsible for any co-payments, deductible amounts, and any costs not covered by your insurance plan.

  • The time you agree to meet with your therapist is set aside just for you. If you have to cancel for any reason (except for a true unforeseen emergency), a 24 hour notice by phone, email, or portal is required to avoid being charged a flat rate of $100 for your missed appointment.

  • Our office is open Monday - Friday with the exception of holidays. Early morning and early evening appointments are limited and may be subject to waitlist.

  • Oasis Therapy Center uses Spruce Care for HIPAA compliant communications and text messaging. To better serve our patients and protect privacy, we request patients to use this platform. Please click below to set it up.

    spruce.care/oasistherapycenter

The cost of services will vary depending on the type of service provided and individual insurance plans and coverage.

Please know that your insurance company may not cover the entire session fee, and you are responsible for any co-payments, deductible amounts, and any costs not covered by your insurance plan.

PAYING FOR THERAPY

Insurance

We understand that insurance benefits can be confusing. If you have any questions regarding your specific insurance plan, you can call your insurance provider or, you can direct questions to our billing specialist, Jessy@jlmedicalbillingsolutions.com

If you choose to use insurance, we are currently an in-network provider with the following insurance:

  • Aetna

  • Blue Cross Blue Shield

  • Blue Plus

  • Cigna

  • HealthPartners

  • Medica

  • Medicaid/Medical Assistance (MA)

  • Mayo/Medica

  • Optum

  • Ucare

  • United Behavioral Health (UBH)

  • United Healthcare (UHC)

  • America’s PPO/HealthEZ

  • Tricare

  • South Country Health Alliance

  • Medicare

Oasis Therapy Center requires a credit card to be kept on file for all charges not covered by your insurance company.  Our billing specialist will be able to answer any questions or assist with making payment arrangements. Please contact jessy@jlmedicalbillingsolutions.com

Private pay is another payment option. Please contact Oasis Therapy Center for more details if interested in learning more.

Good Faith Estimate

Under the No Surprises Act (H.R. 133 - which will go into effect on January 1, 2022), healthcare providers need to give clients or patients who do not have insurance or who are not using insurance an estimate of the bill for medical items and services. Please contact Jessy@jlmedicalbillingsolutions.com if you do not have insurance, and you will be provided with an estimate. 

  • This Good Faith Estimate shows the costs of items and services that are reasonably expected for your health care needs for an item or service. The estimate is based on information known at the time the estimate was created. 

  • You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes (under the law/when applicable) related costs like medical tests, prescription drugs, equipment, and hospital fees.

  • The Good Faith Estimate does not include any unknown or unexpected costs that may arise during treatment. You could be charged more if complications or special circumstances occur. If this happens, federal law allows you to dispute (appeal) the bill. 

  • If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.

  • Make sure your healthcare provider gives you a Good Faith Estimate within the following timeframes:

    • If the service is scheduled at least three business days before the appointment date, no later than one business day after the date of scheduling;

    • If the service is scheduled at least 10 business days before the appointment date, no later than three business days after the date of schedule; or

    • If the uninsured or self-pay patient requests a good faith estimate (without scheduling the service), no later than three business days after the date of the request. A new good faith estimate must be provided, within the specified timeframes if the patient reschedules the requested item or service.

Let’s Get Started

Please fill out our perspective patient form and one of our clinicians will be in contact.